About us
consulting company specializing in digital consulting, business, and enhancing the customer experience. BTJ Experts team are distinguished by its diverse experience in developing several government sectors in the fields of digital transformation and improving customer experience, in addition to excellence in providing management consultations for establishing and building offices (PMO , Enterprise architecture , Quality office , DEVOPS office, Human resources...etc.) and providing recommendations and building initiatives to build better and using Global methodologies and practices.
Customer Journey
- Total experience.
- Building the customer’ journey.
- Developing continuous improvement initiatives.
- Measuring the customer’ experience journey
- Use technical tools and voice of the customer.
- Study of Journey from all pillars (technical, procedures, services).
Digital Transformation
- Preparing and developing evidence and documents for measuring digital transformation.
- Support during the Digital Government Authority’s program in measuring digital transformation.(Qias program).
- Consulting & studying for digital transformation research.
- Developing creative models in digital transformation.
Business Consulting
- Strategic consulting.
- Establishing, building and operating offices
- ( PMO,CMO,RMO Quality , EA ).
- Enterprise architecture and business services.
- Developing performance indicators and business governance.
- Establishing departments and structuring human resources.
Values
Credibility
Honesty
Professionalism
Excellence
Vision
To be the leading and trusted consulting company in the field of digital transformation consulting, improving customer experience, and providing innovative solutions to achieve continuous improvement and sustainable success.
Mission
Advancing the world of digital consulting and improving the customer experience to provide distinguished consultations in the areas of digital transformation, customer experience development, and business consulting, to improve the customer experience and enable it to obtain a qualitative consulting experience.
Our services
B2B,B2C,B2G
Customer Journey
The company follows the concepts of caring of customers and improving their experience by developing and improving communication points between entities and customers, by providing consultations in applying the concept of the total experience to improve customer journeys through developing services, communication points, Persons , steps, channels...etc.
Technical Experience
Process Journey
Services Journey
VOC & VOC
Digital Transformation
Digital Journey Experts Company for Information Technology contributes to improving the digital journey of entities, developing creative models, documents and Evidence, Quias, and developing documentations in the field of digital transformation to reach the stage of maturity.
Technical Experience
Research & Stuides
Digital maturity
--digital transformation program (DGA) QIAS
Operations perspective
Technology perspective
Strategy perspective
Culture and organization
Services perspective
Business Consulting
Digital Journey Experts Company for Information Technology develops Creates mechanisms using the latest international methodologies in (enterprise architecture, project management, quality, technical support, operation, DEVOPS) to ensure the development of business procedures to achieve the entities’ goals in accordance with their strategic plans.
Planning digital initiatives and services
Operational model
Governance framework
Planning and data analysis
Change Management
Our partners
The Digital Journey Experts Company team for information technology played a prominent role in developing the digital transformation journey, improving customer experience, and raising digital maturity in a number of entities, including:
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